Anyone file a complaint for flights they've taken before?

[Mike@LG]

...and got compensation back in return?

I'm trying to email United Airlines right now but keep getting some proxy server issue page back in return.

Essentially what happened was:
I was supposed to be in Tennessee by 7pm.
Crew didn't show up. Next available ticket at 7:40am next morning.
Stayed in Chicago. No free voucher or discounted hotel rate.
Flight at 7:40am didn't leave until 10:30 because the crew didn't show up. Boarded and unboarded the plane in the process.
Came back home, only to find my luggage zippers were locked. I didn't have the key. Don't have wirecutters, but shouldn't have to slice into my luggage to access my clothes.

Fun trip, and I love flying, but the logistics absolutely killed it for me.
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https://lakersdraft.substack.com/

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[LALfan4life]

Mike you should have made noise right then and there and they would have more than likely given you at least a voucher for the delay. Don’t think they can do much about the lock situation though, that’s more of an airport security issue. I suggest you call ( because E-mails can be easily ignored) the airline as soon as possible and let them know the situation and see what comes of it. Are you a United frequent flyer member? Members seem to get a little more consideration in these matters.

[surfbu]

Mike...agreed with the above poster...get someone on the horn right away from United.

I had a horrible flight on American a few years back, flying home to LA from Heathrow. Crew was late. The AV system on the bird was broken...and on a 11 hr flight, that is a big deal. Didn't have enough lunches for everyone....on and on...it was crappy, snotty service to boot.

I'm a Platinum American Airlines advantage member. The MINUTE I landed at LAX, My wife and I went to the AA customer service desk and told my story to the supervisor there.

I walked out of there with two free coach tickets anywhere in the cont't US, and a $50 lunch voucher, since we haed a problem getting lunch.

In addition, American, (I found out later) added 15k miles to both mine and my wifes accounts and sent us each 2 free upgrade vouchers for future flights.

I'm sure it helped that I'm a status flyer with American...but at the end of the day United needs to know that you have a lot of choices when choosing your mode of airtravel...they need to make right with you or it'll be the last flight you take with united.

They should take care of you.
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[Mike@LG]

Well, all I did was send a formal letter directly to headquarters to the CEO of United. I also left my itinerary and photos of the damages done as well.

Just simply, far too tired to go to customer service late at LAX. I spent 11 hours in and out of airplanes and in and out of airports. Just had enough.
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Resident Car Nut.

https://lakersdraft.substack.com/

I am not an economic advisor nor do I advise economic strategies or plans.

[chef]

Find a mailing address if you can. Emails get ignored all the time.

[chef]

http://www.untied.com/

haha......check it out.

[Mike@LG]

[chef]

Contacting United Airlines



If you wish to send a complaint via post to United Airlines, the mailing address is:

Customer Relations
WHQPW
United Airlines
PO Box 66100
Chicago, IL 60666

You can address your letter to any of the following:

* Glenn F. Tilton, Chairman, President and Chief Executive Officer
* John P. Tague, Executive Vice President - Customer
* Jane D. Allen, Senior Vice President - Onboard Services
* Larry D. De Shon, Senior Vice President - Airport Operations
* Sara A. Fields, Senior Vice President - People
* Captain Stephen A. Forte, Senior Vice President - Flight Operations
* Gregory F. Hall, Senior Vice President - Maintenance and Engineering

but odds are it will end up in the same basket as all the others, regardless of whose name you put in the envelope.

Telephone and Fax numbers for Customer Relations are:
Telephone: (877) 228-1327 (toll-free) or (847) 700-6796
Fax: (877) 406-1059 (toll-free) or (847) 700-2214

Since a former UAL Sales Development Manager was kind enough to provide us with the email address of Denise Harvill, the (former) Director of Customer Relations, we previously suggested that disgruntled passengers may wish to send her a note directly. However, as Ms. Harvill no longer seems to occupy that role (nor, for that matter, was she known to respond to any such email messages), it may be more useful to enter your complaint in our fill-in complaint form, which also generates copies of your complaint to others at United Airlines.

In an effort to discourage negative customer feedback, UAL has recently stopped advertising a general email address for the submission of such complaints, opting, instead, to supply an on-line form with a tiny text box for entering your message. Given the limited attention span of UAL's customer relations department employees, the size of that text box may be informative.

[kobegonnaget10]

Mike~ where in tn were you headed??
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Remember when Lamar Odom and Andrew Bynum for Jermaine O'neal seemed like a good idea?

[Mike@LG]

Knoxville.
_________________
Resident Car Nut.

https://lakersdraft.substack.com/

I am not an economic advisor nor do I advise economic strategies or plans.

[kobegonnaget10]

damn we could grabbed a beer
_________________
Remember when Lamar Odom and Andrew Bynum for Jermaine O'neal seemed like a good idea?

[DancingBarry]

Wow. That's horrible.

Like the above posters say, if you usually make a complaint or stink about it at the airport at the time, you can generally get something out of them right there. You could also try getting on the phone with someone now. I think if you (bleep) about it now, you still have a good shot at getting something for your troubles.

[Mike@LG]